For any business, logistics plays an important role. And most companies select the logistic partners based on the cost of service projected by the potential service providers or the efficiency of the service. Though both the cost and efficiency are vital attributes there are yet other factors that also need to be verified during selecting the best logistic service.
Factors that need to look at the logistics service provider
Along with the optimal pricing and efficiency, your logistic service provider should possess the below attributes:
Technology
With the evolution of the supply chain, digitalisation offers better operational efficiencies. Hence, it is important to check for the logistic service that understands the importance of integrating digital facility in their business. It offers flexibility to the customers in booking the service, offering multi-modal transport solutions; GPS facilitated services and real-time cargo tracking availability.
The warehouse service also should be equipped to handle the inventory efficiently by stocking and restocking records or by providing the modernised methods of loading and unloading of the goods at the warehouse.
In short, the end-to-end logistic service management should have the digit facility integrated to ease the customer when they are choosing to select you for transporting their goods.
Market Expertise
The experienced Logistic service provider will be able to handle service efficiently, with their understanding and insights that they have gained through the experience. It will help them to serve you better.
Business Ethics
Even when the technology, systems, pricing and efficiency is in place, you need to check for the business ethics of the company you select for your logistic service. You should ensure to conduct the due diligence of their work ethics and business practices including the regular credibility check and the KYC checks. Verify the transparency in their dealings and transactions, reliability and the reputation in the market. Check for the various resources they use for the service and the rules and regulation laid down for the carriers and drivers by the company.
Customer service
Customer service is also a key factor that needs to be assessed before finalising the logistic service provider. You need to make sure that the customer service expert is available for you to contact at any given point of time for any question you might have on the service offered to you. The dedicated customer service team that is ready to go the extra mile to help you is essential for the successful execution of the logistic plan and answer any query appropriately.
Mac logistics is the family-run business with an experience of 45 years and beyond. We can help you with the best logistic service to the small to large consignments delivered at the best possible rate, efficiently by our team of experts at different stages of logistic services – sea and air freight, export packing, warehousing, distribution and customer service. Contact us today to know more about International Logistics providing shipping, distribution, warehousing and fulfilment business utilising Mint soft 3PL Fulfilment Management System we offer our clients.
